Privacy Policy

Effective Date: 12/10/2024

RSI Holdings LLC ("we," "our," "us") values your privacy and is dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, RSI.Vacations, interact with us through our platforms, or use our services, including both business-to-business (B2B) and business-to-consumer (B2C) products and services.

This Privacy Policy complies with applicable privacy laws and regulations in the United States, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) (where applicable), and industry-specific guidelines for the travel industry.

1. Information We Collect

We may collect the following types of information:

1.1 Personally Identifiable Information (PII):

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Payment information (e.g., credit card details)
  • Passport or government-issued identification numbers (if required for travel bookings)

1.2 Non-Personally Identifiable Information (Non-PII):

  • Browser type and version
  • Device type
  • IP address
  • Location data
  • Cookies and usage data

1.3 Sensitive Information:

  • Health information (e.g., special dietary needs, accessibility requirements) necessary for travel arrangements
  • Emergency contact information

1.4 Business Information:

For B2B customers, we may collect:

  • Business name
  • Business address
  • Tax identification number
  • Employee contact details

2. How We Use Your Information

The information we collect is used for the following purposes:

  1. To process travel bookings and reservations
  2. To communicate with you about your travel plans and our services
  3. To provide customer support
  4. To comply with legal obligations, such as visa processing
  5. For marketing and promotional purposes, with your consent
  6. To improve our website, services, and customer experience
  7. For fraud prevention and security

3. Legal Basis for Processing Information

We process your information based on:

  • Your consent
  • Contractual obligations (e.g., fulfilling travel services)
  • Legal obligations (e.g., tax reporting, regulatory compliance)
  • Legitimate interests (e.g., improving services, fraud prevention)

4. Sharing Your Information

We may share your information with:

  1. Travel Service Providers: Airlines, hotels, car rental agencies, and cruise operators to fulfill your bookings.
  2. Payment Processors: To securely process payments.
  3. Third-Party Vendors: For marketing, analytics, and customer support services.
  4. Government Authorities: When required by law or for customs, immigration, or border control purposes.
  5. Business Partners: For co-branded products or promotions, with your consent.
  6. Others: In connection with a merger, acquisition, or sale of assets, under appropriate confidentiality agreements.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Enhance website functionality
  • Analyze site usage
  • Serve personalized advertisements

You can manage your cookie preferences in your browser settings.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your information will be securely deleted or anonymized.

7. Data Security

We implement industry-standard security measures, including:

  • Encryption
  • Secure server infrastructure
  • Regular security assessments

While we strive to protect your information, no method of transmission over the internet is 100% secure.

8. Your Privacy Rights

8.1 California Residents (CCPA):

  • Right to know what personal information we collect
  • Right to request deletion of your data
  • Right to opt out of data sales (we do not sell your data)

8.2 General (GDPR, if applicable):

  • Right to access your data
  • Right to rectify inaccuracies
  • Right to erase your data ("right to be forgotten")
  • Right to data portability
  • Right to restrict or object to processing

8.3 Exercising Your Rights:

To exercise your rights, contact us at [email protected]. We will verify your identity before processing your request.

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

10. International Data Transfers

If you are accessing our services from outside the United States, please note that your data will be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

11. Regulatory Compliance in the Travel Industry

  1. Passenger Name Record (PNR) Data: We comply with international standards for collecting and storing PNR data for airline and travel booking.
  2. Transportation Security Administration (TSA): Information provided may be shared with the TSA under Secure Flight Program requirements.
  3. Customs and Immigration: Personal data may be provided to comply with customs or immigration laws.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies before sharing your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the "Effective Date" noted.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: 1 833-552-2224
  • Mailing Address: 150 Governors Square, Peachtree City, Georgia 30269

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

>